Disclaimer
The terms and conditions for use of the High Life Watches website are detailed below and should be read carefully. We may vary these terms from time to time and therefore you should check them before you make a new purchase.
Please note, any use of this website or purchase made through this website constitutes an agreement to abide by the terms and conditions detailed below which shall override any other terms and conditions. Any contracts or agreements formed between you and us by means of this website shall be governed and construed according to Belgian law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the Belgian courts.
Online shopping
We have taken care in presenting the products on our website as accurately as possible. The images you see will depend on your monitor's display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise. Before you place an order you should read the following: Orders, Delivery Information and Returns Policy. These pages form part of these terms and conditions and contain important information about your order.
Validation checks
All credit, debit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, will validate the names, addresses and other information supplied during the order process against commercially available records (e.g Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from the Highlifewatches.com website you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order, or we may be unable to accept your order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information.
All information provided will be treated in accordance with the Data Protection Act 1998. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.
Errors and omissions
To provide the best possible selection, our database is frequently updated. During the update process items are added and removed, occasionally we may encounter data integrity issues resulting in inaccurate information as it relates to price and/or items availability. We reserve the right to correct any inaccurate information that may occur and at our discretion will either cancel the order or provide you an option to select an item of equal or greater value.
The High Life Watches guarantee
At High Life Watches we are proud of our reputation as suppliers of quality timepieces of the highest calibre.
The item purchase detailed on the certificate is guaranteed against flaws in workmanship, for a period of one years from the date of purchase.
Should you have any cause for complaint, you should return the item to:
High Life Watches
Belgian office:
Avenue Louise 399
1050 Ixelles
Brussels
Belgium
Swiss headquarters:
Chemin du Pré-Langard 4
1223 Cologny (Genève)
Switzerland
Alternatively you can email us. You will need to include a copy of the guarantee and receipt. High Life Watches will then implement full remedial work at no expense to you. The guarantee does not cover loss or damage caused by accident, misuse, neglect or normal wear and tear. This does not affect your statutory rights. The guarantee is not transferable and does not affect your statutory rights.
For further information please email us or phone our customer experience team on +32 (0)492 52 72 56. Our lines are open Monday to Friday, 9:30am - 8:30pm.
Returns Policy
High Life Watches will provide a full refund or exchange should you receive a faulty item or be unsatisfied with an item received on the following conditions:
If any items in your order prove to be faulty, please return the items to High Life Watches with a copy of the delivery note, call the High Life Watches customer experience team to obtain a returns number and also indicate whether you would like to receive a refund or an exchange.
Our promise to replace the item or refund your money does not apply to faults or damages caused by accident, neglect or misuse.
If you change your mind you may return any product to High Life Watches, unopened and in perfect condition, within 14 days of receipt of your delivery. An exchange can be requested on purchases made in our showroom within 14 days of purchase. For online orders, an exchange can be requested within 14 days of despatch (online orders). Certain exclusions apply see paragraph below. Please contact High Life Watches customer experience team to obtain a returns number, include the reason the product has been returned and indicate whether you would like to receive a refund (excluding your original delivery charge) or an exchange. Please be aware that refunds for purchases made using 3rd party tender types e.g. insurance cards, may not be possible on the same day. If this is the case, our showroom or customer experience teams will advise you and keep you updated with progress. Except in relation to faulty or incorrectly supplied goods, where your statutory rights are unaffected, personalised goods made to a customer's specifications may not be returned. When your item is a special ordered large item, we do not keep stock of this item and we will raise an order through a supplier direct to you. In such cases you may not be able to return your goods if they are unwanted, however if you experience problems with your goods or order then please contact the High Life Watches customer experience team.
In all cases you must obtain a returns number by contacting the High Life Watches customer experience team, this will ensure we can track all parts of the returns process.
Lost packages
Even though packages are sent via secure insured courier service, we might experience losses whilst in transit. If this occurs please allow 10 days for the package to arrive from the date of despatch.
Please be aware that if we are not contacted within 30 days, an insurance claim cannot be made and thus the customer will be unable to claim any loss from High Life Watches.
Delivery address
All deliveries will be made to you at the addresses specified by you in the order. We may, at our discretion and expense, deliver parts of your order separately. If we cannot deliver the products to you at the address you have specified for any reason (other than when we are at fault), we will notify you and store the products. If you wish us to redeliver the products to you, you will need to authorise us to charge your credit card/debit card for such re-delivery.
A signature will be required to receive the order and you will be responsible for the products as soon as they are delivered. Ownership of the products shall pass to you once we have received payment in full.
If you decide to have your order delivered to a different address than your own, a signature will still be required and the general conditions of delivery will remain unchanged.
Copyright trade marks and site content
High Life Watches is the owner of the copyright of this site and all materials on this site including content, design, text, graphics and photographs.
You may download and print content from this site for media related purposes or for your own personal use only. This is subject to the material being reproduced accurately and not being used in a derogatory manner or in a misleading context. Where this material is reproduced, published, broadcast or otherwise issued to others the source and copyright status must be acknowledged. The permission to reproduce High Life Watches press releases does not extend to any material on this website which is identified as being the copyright of a third party. No right, title or interest in any downloaded materials or software is transferred to you by such downloading. You may not make any other use of material on this site (including reproductions, publication, alteration, distribution, broadcast or any other exploitation except as above) without our written permission.
Disclaimers
This site is provided on an "as is" basis without making any warranties or representations of any kind with respect to this site or its contents and High Life Watches disclaims all such representations or warranties. In addition High Life Watches makes no representations or warranties about the accuracy or completeness of the information contained on this site. These disclaimers do not exclude High Life Watches liability for matters which may not be excluded under any applicable national law.
Neither High Life Watches nor any of its directors, employees or agents will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss or damage to property and claims of third parties. High Life Watches does not exclude any liability for death or personal injury resulting from its negligence or the negligence of its directors, employees or agents.
High Life Watches cannot be responsible for any losses you may incur in transmitting information to us by internet link or by e-mail. Any such loss shall not be borne either wholly or partly by us, and shall be entirely your responsibility.
The terms and conditions for use of the High Life Watches website are detailed below and should be read carefully. We may vary these terms from time to time and therefore you should check them before you make a new purchase.
Please note, any use of this website or purchase made through this website constitutes an agreement to abide by the terms and conditions detailed below which shall override any other terms and conditions. Any contracts or agreements formed between you and us by means of this website shall be governed and construed according to Belgian law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the Belgian courts.
Online shopping
We have taken care in presenting the products on our website as accurately as possible. The images you see will depend on your monitor's display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise. Before you place an order you should read the following: Orders, Delivery Information and Returns Policy. These pages form part of these terms and conditions and contain important information about your order.
Validation checks
All credit, debit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, will validate the names, addresses and other information supplied during the order process against commercially available records (e.g Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from the Highlifewatches.com website you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order, or we may be unable to accept your order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information.
All information provided will be treated in accordance with the Data Protection Act 1998. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.
Errors and omissions
To provide the best possible selection, our database is frequently updated. During the update process items are added and removed, occasionally we may encounter data integrity issues resulting in inaccurate information as it relates to price and/or items availability. We reserve the right to correct any inaccurate information that may occur and at our discretion will either cancel the order or provide you an option to select an item of equal or greater value.
The High Life Watches guarantee
At High Life Watches we are proud of our reputation as suppliers of quality timepieces of the highest calibre.
The item purchase detailed on the certificate is guaranteed against flaws in workmanship, for a period of one years from the date of purchase.
Should you have any cause for complaint, you should return the item to:
High Life Watches
Belgian office:
Avenue Louise 399
1050 Ixelles
Brussels
Belgium
Swiss headquarters:
Chemin du Pré-Langard 4
1223 Cologny (Genève)
Switzerland
Alternatively you can email us. You will need to include a copy of the guarantee and receipt. High Life Watches will then implement full remedial work at no expense to you. The guarantee does not cover loss or damage caused by accident, misuse, neglect or normal wear and tear. This does not affect your statutory rights. The guarantee is not transferable and does not affect your statutory rights.
For further information please email us or phone our customer experience team on +32 (0)492 52 72 56. Our lines are open Monday to Friday, 9:30am - 8:30pm.
Returns Policy
High Life Watches will provide a full refund or exchange should you receive a faulty item or be unsatisfied with an item received on the following conditions:
If any items in your order prove to be faulty, please return the items to High Life Watches with a copy of the delivery note, call the High Life Watches customer experience team to obtain a returns number and also indicate whether you would like to receive a refund or an exchange.
Our promise to replace the item or refund your money does not apply to faults or damages caused by accident, neglect or misuse.
If you change your mind you may return any product to High Life Watches, unopened and in perfect condition, within 14 days of receipt of your delivery. An exchange can be requested on purchases made in our showroom within 14 days of purchase. For online orders, an exchange can be requested within 14 days of despatch (online orders). Certain exclusions apply see paragraph below. Please contact High Life Watches customer experience team to obtain a returns number, include the reason the product has been returned and indicate whether you would like to receive a refund (excluding your original delivery charge) or an exchange. Please be aware that refunds for purchases made using 3rd party tender types e.g. insurance cards, may not be possible on the same day. If this is the case, our showroom or customer experience teams will advise you and keep you updated with progress. Except in relation to faulty or incorrectly supplied goods, where your statutory rights are unaffected, personalised goods made to a customer's specifications may not be returned. When your item is a special ordered large item, we do not keep stock of this item and we will raise an order through a supplier direct to you. In such cases you may not be able to return your goods if they are unwanted, however if you experience problems with your goods or order then please contact the High Life Watches customer experience team.
In all cases you must obtain a returns number by contacting the High Life Watches customer experience team, this will ensure we can track all parts of the returns process.
Lost packages
Even though packages are sent via secure insured courier service, we might experience losses whilst in transit. If this occurs please allow 10 days for the package to arrive from the date of despatch.
Please be aware that if we are not contacted within 30 days, an insurance claim cannot be made and thus the customer will be unable to claim any loss from High Life Watches.
Delivery address
All deliveries will be made to you at the addresses specified by you in the order. We may, at our discretion and expense, deliver parts of your order separately. If we cannot deliver the products to you at the address you have specified for any reason (other than when we are at fault), we will notify you and store the products. If you wish us to redeliver the products to you, you will need to authorise us to charge your credit card/debit card for such re-delivery.
A signature will be required to receive the order and you will be responsible for the products as soon as they are delivered. Ownership of the products shall pass to you once we have received payment in full.
If you decide to have your order delivered to a different address than your own, a signature will still be required and the general conditions of delivery will remain unchanged.
Copyright trade marks and site content
High Life Watches is the owner of the copyright of this site and all materials on this site including content, design, text, graphics and photographs.
You may download and print content from this site for media related purposes or for your own personal use only. This is subject to the material being reproduced accurately and not being used in a derogatory manner or in a misleading context. Where this material is reproduced, published, broadcast or otherwise issued to others the source and copyright status must be acknowledged. The permission to reproduce High Life Watches press releases does not extend to any material on this website which is identified as being the copyright of a third party. No right, title or interest in any downloaded materials or software is transferred to you by such downloading. You may not make any other use of material on this site (including reproductions, publication, alteration, distribution, broadcast or any other exploitation except as above) without our written permission.
Disclaimers
This site is provided on an "as is" basis without making any warranties or representations of any kind with respect to this site or its contents and High Life Watches disclaims all such representations or warranties. In addition High Life Watches makes no representations or warranties about the accuracy or completeness of the information contained on this site. These disclaimers do not exclude High Life Watches liability for matters which may not be excluded under any applicable national law.
Neither High Life Watches nor any of its directors, employees or agents will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss or damage to property and claims of third parties. High Life Watches does not exclude any liability for death or personal injury resulting from its negligence or the negligence of its directors, employees or agents.
High Life Watches cannot be responsible for any losses you may incur in transmitting information to us by internet link or by e-mail. Any such loss shall not be borne either wholly or partly by us, and shall be entirely your responsibility.
More info : Privacy & Security Policy - Returns Policy - We buy watches - About us - Orders & Payment - Delivery Informations - Warranty - Watch Servicing
