• Refunds can be requested within 14 days of the date of despatch.
• Please note, orders paid using PayPal, Interest Free Credit or purchased via an in store devices (Kiosk or Tablet) can only be refunded once received back at our Head Office. Our showrooms will happily take receipt of your items and arrange for them to be securely sent free of charge to our Head Office for processing.
• We cannot accept items that have been engraved, personalised or altered.
• Our promise to replace the item or refund your money does not apply to faults or damages caused by accident, neglect or misuse.
• Please be aware that refunds for purchases made using 3rd party tender types e.g. insurance cards, may not be possible on the same day. If this is the case, our showroom or customer experience teams will advise you and keep you updated with progress.
• Please Note: When processing your return we may need to speak with you before we are able to complete the process. If we are unable to make contact with you within 14 days of receiving your item(s), we will return it to the delivery address linked to the order.

Our personal shopping team can be contacted on +32 (0) 470 79 26 05 during the following times:
Monday-Saturday: 9:30am - 8:30pm - Sunday: Closed
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