We use an express and trackable delivery service (DHL or UPS) and a signature will be required on delivery. Why? Because we know your order is important to you. When you receive your shipping email, you know your order is on its way. We won't deliver to your next door neighbour if you're out and we won't leave it near your door either. To keep your order safe we'll deliver to your delivery address only.
The delivery usually takes 2/3 working days for Europe and 4/5 working days for the rest of the world.
The delivery estimates displayed exclude bank holidays. Please note we dispatch goods from our Distribution Centre 5 days a week Monday to Friday.
Order Tracking Number
Our couriers will provide you with your tracking number by email from 6pm once your order has been collected from our distribution center.
Bank Holiday Deliveries
During Bank Holiday weekends we have no collection & delivery service so we would ask that you allow extra time for delivery when placing your order around Bank Holidays. We apologise for any inconvenience this may cause. Please call our customer experience team should you wish to discuss your specific order.
Free insured DHL or UPS delivery
Insured DHL express or UPS delivery is our standard delivery service, and is available for all items that are in stock. All shippings are insured by DHL or UPS for the exact amount that you have paid.
Receipt of Parcels Procedure
When receiving your parcel, in order to avoid misunderstandings with the insurance, we kindly ask to our customers to proceed to all the following steps of the parcel checking, with the delivery man present and attentive:
. The parcel must be 100% identical as on the photos that we have e-mailed to you when it was sent.
. There must be no sign of dammage, openings, repackaging or else.
. Do check the content of the parcel with courrier watching and attentive.
If anything is wrong, Please do take clear photos, report it to the courrier and ask for a written report, without the report, the insurance might be void.
We did not experienced any problem so far but we think that it is better to be careful and prepared.
The delivery usually takes 2/3 working days for Europe and 4/5 working days for the rest of the world.
The delivery estimates displayed exclude bank holidays. Please note we dispatch goods from our Distribution Centre 5 days a week Monday to Friday.
Order Tracking Number
Our couriers will provide you with your tracking number by email from 6pm once your order has been collected from our distribution center.
Bank Holiday Deliveries
During Bank Holiday weekends we have no collection & delivery service so we would ask that you allow extra time for delivery when placing your order around Bank Holidays. We apologise for any inconvenience this may cause. Please call our customer experience team should you wish to discuss your specific order.
Free insured DHL or UPS delivery
Insured DHL express or UPS delivery is our standard delivery service, and is available for all items that are in stock. All shippings are insured by DHL or UPS for the exact amount that you have paid.
Receipt of Parcels Procedure
When receiving your parcel, in order to avoid misunderstandings with the insurance, we kindly ask to our customers to proceed to all the following steps of the parcel checking, with the delivery man present and attentive:
. The parcel must be 100% identical as on the photos that we have e-mailed to you when it was sent.
. There must be no sign of dammage, openings, repackaging or else.
. Do check the content of the parcel with courrier watching and attentive.
If anything is wrong, Please do take clear photos, report it to the courrier and ask for a written report, without the report, the insurance might be void.
We did not experienced any problem so far but we think that it is better to be careful and prepared.
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